Refund policy
Changed your mind? No problem. You can return most items within 30 days of delivery, as long as they come back in as-new condition.
30-day returns
Let us know within 30 days of delivery that you'd like to return something. The item needs to come back to us as new:
- in its original packaging, intact and undamaged
- with all accessories, manuals and inserts
- with no signs of use, installation or modification
We need to be able to put it back on the shelf and sell it as new. If an item comes back used, installed, damaged or incomplete, we won't be able to refund it.
You can cancel an order at any time until it's dispatched. Contact us and we'll refund you in full.
How to return something
Contact us first with your order number and what you'd like to return, and we'll tell you what to do next. Please don't send anything back without contacting us, as it makes it much harder to match your return to your order.
Our returns address is: Returns, Pimoroni Ltd, Unit 1, Parkway Business Park, Parkway Drive, Sheffield, S9 4WN. Please include a note with your order number in the parcel.
Return postage
You pay to send unwanted items back. Please use a tracked service, as we can't be responsible for returns lost on the way to us.
Refunds
Once your return arrives, we'll check it over and refund your original payment method. It can take a few working days for the money to appear, depending on your bank or card provider.
If you cancel within 14 days of delivery, we'll also refund the standard delivery charge. After that, the original delivery charge isn't refundable.
Faulty, damaged or wrong items
If something arrives faulty, damaged or not what you ordered, contact us before sending anything back. Include photos and as much detail as you can, and we'll get it sorted quickly.
None of this affects your statutory rights.